Don't Fall for the "Free" Refund: The Amazon Smishing Scam

You might receive a text message that looks like it's from Amazon, claiming an item you purchased was poor quality or recalled. To "make it right," they offer a full refund plus a free replacement. All you have to do is click a link for the details.

Stop right there—this is a smishing (SMS phishing) scam.

How the Trap Works: The link doesn't lead to Amazon. Instead, it directs you to a sophisticated look-alike page designed to steal your credentials. If you enter your username and password, cyber criminals gain immediate access to your account, payment methods, and personal data.

How to Protect Yourself: To keep your account secure, follow these essential safety tips.

• Avoid the Link: Never click links in unexpected or "urgent" text messages.
• Go to the Source: If you’re worried about a recall or a refund, ignore the text and log in directly through the official Amazon app or website (amazon.com).
• Report the Fraud: Use your phone’s built-in "Report Junk" feature or forward the message to 7726 (SPAM) to help carriers block the sender.
• Trust Your Gut: If an offer seems too good to be true—like getting your money back and a free product for no reason—it almost certainly is.

Information provided by the Federal Trade Commission.